Terms and conditions

Last updated: 26 October 2026

1. Who we are

These terms apply to services provided by COSY MAIDS LTD (company number 17471952), trading as Cosy Maids, registered office Flat 1, 35 Green Lane, Northwood, England, HA6 2PX (“we”, “us”). By making a booking you agree to these terms.

2. Bookings

A booking is confirmed when we send a confirmation email. Prices are based on the information you give us (property size, rooms, extras). If the property is materially larger or in a significantly different condition than described, we may agree a revised price with you before starting, or reschedule.

3. Payment

You can pay by card at the time of booking, or on the day where offered. Card payments are processed securely by Stripe; we never see or store your full card details. Invoices and receipts are available in your account.

4. Changes and cancellations

You may change or cancel free of charge with more than 48 hours’ notice. With 24–48 hours’ notice we may charge 50% of the booking value, and with less than 24 hours’ notice, or if we cannot access the property at the booked time, we may charge up to 100%. Your statutory rights under the Consumer Contracts Regulations 2013 are not affected; if you book more than 14 days ahead you may cancel within 14 days of booking for a full refund.

5. Access, utilities and safety

Please make sure we can get in, and that electricity, hot water and working lights are available. Tell us about anything fragile, valuable or requiring special care before the clean.

6. Our re-clean promise

If you are not satisfied, tell us within 72 hours of the clean with details and photos where possible. We will re-clean the areas concerned free of charge. This is our remedy for dissatisfaction with cleaning quality and does not affect your statutory rights.

7. End of tenancy cleaning

We clean to a professional standard designed to meet typical letting agent checklists. Decisions about deposits are made by your landlord or agent and may depend on factors outside our control, such as damage, wear and tear or the inventory.

8. Damage and liability

We hold public liability insurance. Please report any damage within 48 hours. We are not liable for pre-existing damage, items that were not secure or fit for purpose, or normal wear and tear. Nothing in these terms limits liability for death or personal injury caused by negligence, or anything else that cannot be limited by law.

9. Non-solicitation

Our cleaners are introduced to you through us. If you engage one of our cleaners directly within 6 months of their last visit, we may charge an introduction fee of £500.

10. Complaints and law

Please contact us first at info@cosymaids.com so we can put things right. These terms are governed by the law of England and Wales.