About us

Who we are

Cosy Maids is a London cleaning company built around a simple idea: a cleaner home, a happier you. Our head office team covers all 32 London boroughs, the City of London and Watford and south-west Hertfordshire, cleaning flats, houses, offices and short-let properties seven days a week.

We are now growing across the UK through independently owned franchises. Each franchise runs its own local territory under the Cosy Maids name, using the same booking system, checklists and standards as our head office team, so you get the same service wherever you book.

What we believe

Fixed prices, no surprises

You should know what a clean costs before anyone arrives. Our one-off services are priced by property size and regular cleaning by the hour, and the price you see online is the price you pay for what you booked. If you add extras, such as carpet cleaning or an extra bathroom, each one is listed with its price before you confirm.

Vetted and insured cleaners

You are trusting someone with your home and your keys. Every cleaner who works under our name is vetted before their first job and is insured while they work.

Doing the job properly

We would rather do things thoroughly than rush through a long list. Every service has a written checklist, so you know what is included and our cleaners know exactly what is expected of them.

Putting it right

If anything on the checklist has been missed, tell us within 72 hours and we will come back to re-clean those areas free of charge. It is the simplest way we know to stand behind our work.

Who we clean for

Our customers are as varied as London itself. Tenants call us when they move out and want the property ready for the check-out inspection. Landlords and letting agents use us between tenancies, often booking the clean and key collection without needing to be there. Busy households book regular weekly or fortnightly cleaning, and homeowners book a deep clean when the house needs a proper reset.

We also clean after building work, prepare new homes before the furniture arrives, turn around short-let properties between guests and keep offices, clinics and shops clean outside working hours. Each of these jobs has its own checklist, because a changeover between Airbnb guests needs something quite different from a home that has just had a new kitchen fitted.

How we choose our cleaners

Good cleaning starts with good people. Before anyone cleans for us, they go through a vetting process that includes:

• An interview, so we understand their experience and how they work
• Photo ID and right-to-work checks
• References from previous employers or clients
• Background checks

We look for people who are reliable, careful in other people’s homes and proud of what they do. Experience helps, but attitude matters more, because the right attitude is what makes someone notice the dust on top of a door frame.

How we train them

Every cleaner is trained on our checklists for the services they carry out. End of tenancy cleaning, for example, is done to the standard letting agents and inventory clerks check, so our cleaners learn where inspectors look and what tends to be missed. After builders cleaning has its own approach for fine dust and residue, and carpet and upholstery cleaning always start with a fibre or fabric test.

Training also covers using the right product for each surface, looking after customers’ homes and keys, and what to do if something is not as expected when they arrive. Customer feedback goes back to our team, so problems are dealt with and good work is recognised.

How booking and payment work

1. Choose your service and tell us the size of your property, or the number of hours for regular cleaning.
2. See your fixed price, including any extras you add.
3. Pick a date and time. Next-day slots are available seven days a week, subject to availability.
4. Pay your way. Pay by card online when you book, or pay on the day by card or bank transfer.

Booking takes about two minutes. You receive a confirmation by email, and your receipt is saved in your account once the job is done. Our cleaners bring professional products and equipment, so there is nothing for you to buy or set out.

Our services

We offer a full range of home and commercial cleaning, each with its own checklist:

• End of tenancy cleaning for tenants, landlords and letting agents, from £149
• Deep cleaning to reset your home from top to bottom, from £129
• Regular domestic cleaning weekly, fortnightly or one-off, from £46 for two hours
• Move in cleaning before your furniture arrives, from £139
• After builders cleaning for dust and residue after renovation work, from £239
• Carpet cleaning by hot-water extraction, from £55
• Oven cleaning with a heated dip tank for racks and trays, from £65
• Upholstery cleaning for sofas, chairs and mattresses, from £45
• Airbnb cleaning changeovers with fresh linen and a photo report, from £55
• Office and commercial cleaning with a free site visit and written quote

Not sure which one you need? Our services page explains the differences and when to add a specialist clean.

Your online account and app

Every booking comes with an online account. From your phone or computer you can see upcoming and past bookings, pay, download receipts, message our team and book again in one tap. If you have a regular clean, your checklist and notes are saved, so your cleaner knows how you like things done. You can get the app or use the same account in your browser.

Growing across the UK

Outside our head office area, Cosy Maids is expanding through franchising. Our franchise partners own and run their local business in an exclusive postcode territory, using the same brand, booking system, checklists and training as we do. If you would like to run a Cosy Maids franchise in your area, you can find out more on our franchise page.

To check whether we cover your postcode, see our areas we cover or simply enter it when you book.

Get in touch

Have a question before you book, or need help with an existing booking? Email us at info@cosymaids.com, message us from your account, or use our contact page. You can also browse our frequently asked questions, or go straight to booking to see your fixed price.