Privacy policy

Last updated: 26 October 2026

Who we are

COSY MAIDS LTD (company number 17471952), trading as Cosy Maids, is the data controller for personal data collected through this website. Contact: info@cosymaids.com.

What we collect

Name, email, phone, address and postcode; booking details and access notes; payment status (card payments are processed by Stripe and we do not store full card details); messages you send us; and, for job applicants, the information in your application, including right-to-work and DBS details.

Why we use it and our lawful basis

To provide the services you book (contract); to send booking emails, reminders and receipts (contract); to improve our service and prevent fraud (legitimate interests); to send marketing where you have agreed (consent, which you can withdraw at any time); and to meet legal obligations such as tax and right-to-work checks (legal obligation).

Who we share it with

Your assigned cleaner (only what they need to do the job); Stripe for payments; Brevo for sending emails; our hosting provider; and professional advisers or authorities where required by law. We do not sell your data.

How long we keep it

Booking and invoice records are kept for 6 years for tax purposes. Unsuccessful job applications are deleted after 12 months. Marketing preferences are kept until you unsubscribe.

Your rights

You can ask for access to, correction or deletion of your data, object to or restrict processing, and request portability. Contact info@cosymaids.com. You can also complain to the Information Commissioner’s Office (ico.org.uk).

Cookies

See our cookie policy.